Applies to the apps VAPOGO (customers, package in.vapogo.app) and
VAPOGO Partner (bus operators, package in.vapogo.partner), and to the VAPOGO
administration website.
VAPOGO is a marketplace where customers in India request to rent a whole tourist bus and bus operators
answer those requests. VAPOGO does not take payments. The operator calls the customer and the two settle
everything directly. This policy explains what personal data we collect, why, who we share it with, how
long we keep it and what choices you have.
Who is responsible for your data: Schodcat Tech, operating VAPOGO ("VAPOGO", "we", "us").
Contact: support@schodcattech.com.
1. What we collect
When you use the customer app
- Account details: name, email address and mobile number. If you choose "Continue with Google", we receive your Google name and verified email address from Google.
- Trip requests: the bus you ask for, trip dates, pickup time, pickup and drop locations, number of passengers, purpose of the trip and any notes you type.
- Location: if you tap "Near me" or "Use my current location", the app reads your phone's precise location while you are using the app. "Near me" sends your coordinates to our server only to sort buses by distance; we do not store them. "Use my current location" turns your position into an address (using OpenStreetMap, see section 4) and puts it in the pickup box, where you can edit it. The address you submit is saved with your request. We never track your location in the background.
- Ratings, reviews and reports you write about a trip, an operator or a bus.
- Notification token: a technical identifier of your phone so we can send you push notifications about your requests.
- Advertising data: the customer app shows banner advertisements provided by Google AdMob. AdMob may collect your device's advertising ID and information about how you interact with ads (see section 4).
When you use the Partner app (operators)
- Account details: name, company name, email, mobile number, state, district and pincode (and your Google name and email if you use Google sign-in).
- Bus details: registration number, vehicle category, seats, features, photos, base location (including coordinates if you set the bus location) and legal document details such as RC, tourist permit, insurance, road tax and pollution certificate numbers and expiry dates. If you ask for the "Verified" tick you email copies of your documents to us; we use them only to verify the bus.
- Driver details you enter (driver name and mobile number). Please make sure the driver agrees to this. A driver's name and number are shared with a customer only if you choose to share them when you confirm a booking.
- Booking activity: your answers to requests, cancellation reasons, trip outcomes, and any report you make about a customer.
- Notification token (as above) and location when you ask the app to tag where a bus is based.
For everyone
- Terms acceptance record: when you accept our Terms & Disclaimer we keep your name, email, mobile number, role, the version you accepted, the time (server time and your phone's time) and the app version. We keep this as proof of acceptance.
- Technical data: our server logs include your IP address, the time and the request made. We use them for security, abuse prevention (for example rate limiting) and fixing faults.
2. Why we use it
| Purpose | Data used |
|---|
| Create and secure your account, log you in (email code, password or Google) | Account details, Google sign-in details |
| Let customers find buses and send requests; let operators receive and answer them | Account details, trip request, bus details, location you choose to share |
| Send notifications and reminders about requests, confirmations, cancellations and reports | Notification token, booking activity. If an operator has not answered, we remind them after 6 hours, tell the customer after 24 hours, and cancel the request automatically at the trip start time. |
| Keep the marketplace safe: review reports, verify buses, suspend or remove accounts or buses, stop repeat abuse | Reports, documents you emailed, account and booking details |
| Show advertisements in the customer app | Advertising data handled by Google AdMob |
| Keep proof that you accepted our terms; meet legal obligations; answer legal requests | Terms acceptance record |
We do not sell your personal data.
3. Who sees your data inside VAPOGO
- The operator of a bus you request sees your name, mobile number, email address, trip details and notes. The apps show contact details as Call / WhatsApp / Email links rather than printing them.
- A customer sees the operator's company name and bus details, and, once the operator confirms the booking, the operator's mobile number (and a driver's name and number if the operator chooses to share them).
- Reports are not shown to the person reported. The operator does not see which customer reported them, and a customer does not see which operator reported them.
- VAPOGO administrators can see account, booking, bus and report details so that they can run and protect the service.
4. Service providers we share data with
We use these companies to run VAPOGO. They process data on our behalf, or, for advertising and sign-in,
under their own policies.
| Provider | What for | Data |
|---|
| Render (hosting) and Neon (database, Singapore) | Run our server and store data | All data described above |
| Google Firebase Cloud Messaging | Push notifications | Notification token, notification text |
| Google Sign-In | "Continue with Google" | Google name and verified email |
| Google AdMob (customer app only) | Banner advertisements | Advertising ID, ad interactions, device information. See Google's privacy policy. |
| Cloudinary | Store bus photos | Photos uploaded by operators (location data is removed from photos before upload) |
| Brevo | Send sign-in codes and some emails | Your email address and the message |
| OpenStreetMap (Nominatim) | Turn your coordinates into an address when you use "Use my current location" | Your coordinates, sent from your phone |
Some of these providers store data outside India. We may also disclose data if the law requires it or to
protect people's safety and our rights.
5. How long we keep data
- Your account and trip history are kept until you delete your account.
- When you delete your account, your profile, bookings, reviews and (for operators) buses, photos and drivers are deleted.
- Kept after deletion: the terms acceptance record (proof of what you agreed to and when), and, if an account was suspended, or a bus was taken down, after a report, the email, mobile number and bus registration number, so that a suspended account or bus cannot simply return under a new account. Server logs are kept for a limited time.
6. Your choices and rights
- See and correct your details in the app (Account in the customer app, My Profile in the Partner app).
- Delete your account and data inside the app, or ask us to do it: see how to delete your account.
- Location: you can refuse or withdraw the location permission in your phone's settings. The apps still work; you type the pickup address instead.
- Notifications: you can switch them off in your phone's settings.
- Ads: you can reset or delete your advertising ID or opt out of ad personalisation in your phone's Google settings.
You may ask us for a copy of your data, to correct it or to erase it, and you may withdraw consent or
complain, by emailing support@schodcattech.com.
We follow the rights given by Indian law, including the Digital Personal Data Protection Act, 2023.
7. Security
Data travels over encrypted connections (HTTPS). Passwords are stored only as secure hashes, login tokens
are kept in your phone's secure storage, access to our systems is limited and protected, and we limit login
attempts. No system is perfectly secure, so please keep your login details private.
8. Children
VAPOGO is meant for adults. It is not directed at children under 18, and we do not knowingly collect their
data. If you believe a child has given us data, email us and we will delete it.
9. Changes to this policy
If we change this policy we will update the date above and, for important changes, tell you in the app.
10. Contact
Schodcat Tech, VAPOGO support:
support@schodcattech.com
